Treatment - FAQs

We get a variety of questions regarding our treatment programs from potential clients, incoming clients, and individuals in need of social detox or outpatient services. If you do not see your question answered here, please feel free to contact us at 1.866.Get.2.VOA or admissions@voanr.org.

Potential Clients

How long is our residential program?

The average length of stay in our residential program is 60-90 days, however the length of stay is ultimately dependent upon the client's completion of their treatment goals.

What is the cost for treatment?

There are many factors that determine the cost for treatment. Please contact our admissions department at 1.866.Get.2.VOA to obtain more information.

Does VOA accept insurance/Medicaid?

Yes. Please contact your insurance company and Volunteers of America Northern Rockies as the process can be complicated.

What are our waiting times?

    Waiting times vary. Please contact our admissions department at 1.866.Get.2.VOA to obtain more information on our waiting times.

    What paperwork is required to get in to the program?

    To start the admissions process please submit an ASI/ASAM assessment, physical with list of medications, a negative TB test, and our screening sheet all of which to be completed within 60 days of application. **Additional information may be requested before approval**

    Who do I contact to get the pre-admission paperwork?

    Please contact our admissions department at 1.866.Get.2.VOA or visit our admissions page for more information.

    Who do I contact to get an ASI/ASAM completed?

    Contact your local Community Mental Health Center.

    What kind of 'physical' do we require?

    A sports-type physical that will ensure that all medical concerns are stable along with any prescribed and OTC's meds listed.

    What do I do to stay clean/sober until I get in to treatment?

    Local mental health facilities may be able to provide outpatient (IOP) services and individual counseling. We also have services available at Center of Hope in Riverton, WY. Other programs, such as Alcoholics Anonymous and Narcotics Anonymous may be helpful in staying clean/sober as well.

    Do we provide mental health counseling for individuals?

    We are a dual diagnosis facility and we do provide mental health counseling along with substance abuse counseling.

    Do we allow children to stay with their parents while in treatment?

      Children 0-5 are allowed to say with their parents in treatment under certain conditions, please contact our admissions department at 1.866.Get.2.VOA for more information.

      Are the facilities co-ed?

      No.

      Do we allow family members (brothers/sisters, husbands/wives, etc.) to attend treatment at the same time?

      Yes, but only if they will be staying in different facilities. While a brother and sister could be in treatment at the same time, as they would attend The Life House and The Gathering Place, two sisters could not both attend The Gathering Place simultaneously. Please get in touch for more information.

      Do we have a Native American Cultural Component? If so, what all does that entail?

      We do have a Native American Cultural Component available in our Sheridan residential programs. Please contact our admissions department at 1.866.Get.2.VOA or visit https://www.voanr.org/native-american-services for more information.

      Will I be required to participate in religious activities?

      Volunteers of America is a faith-based organization, and everyone at VOA receives the same excellent care regardless of their religious beliefs. No one will ever be required to participate in our Christian-based groups or activities. It has been found that individuals who embrace a spiritual component, Christian or otherwise, have a higher rate of success in treatment. Our Ministry of Service strives to see broken people healed physically, emotionally, and spiritually. Please contact our ministry team at 307.672.0475 or ministry@voanr.org.

      Incoming Clients

      What is the daily schedule?

      A daily schedule is provided to the individual once they have entered the program.

      What can I bring to treatment?

        A list of what to bring to treatment is available here.

        What medications do we NOT allow?

        We do not allow narcotics, benzodiazepines, stimulants, muscle relaxers or sleep medications. **Other medications are subject to denial.**

        Is VOA a lock down facility?

        No, our clients are allowed to terminate their treatment at any given time.

        Do we allow smoking?

        Yes, we do allow smoking but is only permitted during scheduled times, however alternative tobacco products like e-cigarettes (vaping), cigars, loose tobacco, etc. are not allowed.

        Will VOA be transporting me to treatment from jail or community?

        It is the individual's responsibility for their own transport to treatment unless other arrangements have been made through the court system. If needed, please contact us as we may be able to help with arrangements.

        Can I bring my own vehicle to the facility?

        Yes, you can bring your own vehicle to treatment so long as the license, registration and insurance are current. Keys must be turned over to staff while in treatment. Vehicle will be searched upon admission.

        Can family and friends call or visit?

        Yes, family/friends can visit but the individual must be in treatment for a full 2 weeks before phone calls are allowed, and for a full 4 weeks before visits are allowed.

        Will I need money?

        It is suggested that the individual have $50 upon entering treatment in case of any personal hygiene items that may be needed.

        Will I be required to participate in religious activities?

        Volunteers of America is a faith-based organization, and everyone at VOA receives the same excellent care regardless of their religious beliefs. No one will ever be required to participate in our Christian-based groups or activities. It has been found that individuals who embrace a spiritual component, Christian or otherwise, have a higher rate of success in treatment. Our Ministry of Service strives to see broken people healed physically, emotionally, and spiritually. Please contact our ministry team at 307.672.0475 or ministry@voanr.org.

        Social Detox and Other Services

        Do we offer Transitional Living or Sober Living?

        VOA does offer both Transitional Living and Sober Living homes for men and women. Please visit https://www.voanr.org/recovery-homes for more information.

        Do we offer outpatient services prior to or after treatment?

        VOA offers outpatient services in southeastern Wyoming. Please contact 1.866.Get.2.VOA for more information. 

        Do you have social detox services?

        Yes, we offer social detox services at both our men's and women's facilities, as well as at Center of Hope in Riverton. 

        How do I go about getting approved for social detox?

        We require physician documentation/referral to ensure that the individual is medically cleared and appropriate for our social detox program. **Please contact our admissions department at 866.843.0351 for more information on our social detox services**

        If I come in through social detox will I be given a bed in primary treatment?

        A stay in social detox does not guarantee a bed in primary treatment.

        How many days will I be in social detox?

        Social detox stays are dependent on the individual, however they range from 2-14 days.