We lead others by serving them, putting others before ourselves, taking time to listen to their needs, and helping where we can.
Vice President for Veteran Services
Craig Fisgus joined Volunteers of America in 2002 and has served in a variety of roles during his tenure with the organization. He oversaw multiple programs and administered juvenile justice funding from the US Department of Justice for many years. In his current position, Craig supervises our organization’s programming for Veterans in Montana, South Dakota, and Wyoming. He is excited about the excellent work being done each day to serve Veterans in all three states, and he is passionate about identifying ways to enhance our services. In his personal time, he enjoys watching sports and spending time with family.
Vice President of Finance
Jona Horner is a graduate of the University of Mary in Bismarck, North Dakota. She joined Volunteers of America in January of 2012 with extensive experience as a financial leader and manager. She served for ten years as Finance Director prior to her current role as Vice President of Finance, where she oversees all aspects of finance, accounting and budgeting, and grant and contract administration. She treasures time spent with her husband and family, and enjoys golf, photography, and cooking for family and friends.
Vice President of IT & Compliance
Kelly Buckingham started with VOANR as a clinician at the Gathering Place in 2007, and has had several different roles during her time here. She served as the Senior Director of Behavioral Health for almost nine years, before accepting her current role. Kelly serves to ensure the organization is in line with both internal and external compliance issues, is passionate about technology, and is skilled at staying ahead of the curve and keeping programs relevant to the changing world around us. She enjoys spending time with her family, trying new recipes in the kitchen, catching up on the latest novel and spending time outdoors.
Vice President of Residential Services
Susie Arnold holds a Master’s degree in Education Psychology and Counseling. She joined Volunteers of America in 2014 as our Senior Leader of Youth Services and Homeless Outreach Programs, a role she performed with excellence and compassion for seven years. In her current position, she brings the same excellence and compassion to ensuring that residential programs across the organization are providing the progressive and holistic care our clients deserve. In her free time, she enjoys spending time with her family, her two dogs, and at her family cabin in the Big Horn mountains; hiking, biking, horseback riding, fishing, and enjoying everything else the Big Horns have to offer.
Vice President of Revenue Cycle Management
Tanya O’Dell joined Volunteers of America in July of 2011 and has served in many different roles during her time here. She served as Senior Director of Support Services, Administrative Roles, and Medical Practice Manager prior to her current role as Vice President of Revenue Cycle Management, where she oversees front-end and back-end processes for billing. She is ensures the organizational mission and values are delivered every day in the work her team completes. She enjoys spending time with family, reading, kayaking, hiking, gardening, cooking and paper crafting.