Treatment - Frequently Asked Questions
- How long is our residential program?
- The average length of stay in our residential program is 90 days, however the length of stay is ultimately dependent upon the client's completion of their treatment goals.
- What is the cost for treatment?
- There are many factors that determine the cost for treatment. Please contact our admissions department at 866.843.0351 to obtain more information.
- Does VOA accept insurance?
- Yes. Please contact your insurance company to see if your plan covers residential treatment with Volunteers of America Northern Rockies.
- Do we offer Transitional Living or Sober Living?
- Do we allow smoking?
- Yes, we do allow smoking but is only permitted during scheduled times, however alternative tobacco products like e-cigarettes, cigars, loose tobacco, etc. are not allowed.
- What can I bring to treatment?
- A list of what to bring to treatment is available here.
- Is VOA a lock down facility?
- No, our clients are allowed to terminate their treatment at any given time.
- What are our waiting times?
- Waiting times vary. Please contact our admissions department at 866.843.0351 to obtain more information on our waiting times.
- What paperwork is required to get in to the program?
- To start the admissions process please submit an ASI/ASAM assessment, physical with list of medications, a negative TB test, and our screening sheet all of which to be completed within 60 days of application. **Additional information may be requested before approval**
- What kind of 'physical' do we require?
- A sports-type physical that will ensure that all medical concerns are stable along with any prescribed and OTC's meds listed.
- Who do I contact to get the pre-admission paperwork?
- Whom do I contact to get an ASI/ASAM completed?
- Contact your local Community Mental Health Center.
- What do I do to stay clean/sober until I get in to treatment?
- Local mental health facilities may be able to provide outpatient (IOP) services and individual counseling.
- Do we offer outpatient services prior to or after treatment?
- VOA does not currently offer outpatient services.
- Do we provide mental health counseling for individuals?
- We are a dual diagnosis facility and we do provide mental health counseling along with substance abuse counseling. While, we do not have a psychiatrist on staff we regularly refer in the community.
- Do we allow children (to stay with their mom's while in treatment)?
- Children 0-5 are allowed to say with their mother in treatment under certain conditions, please contact our admissions department at 866.843.0351 for more information.
- What medications do we NOT allow?
- We do not allow narcotics, benzodiazepines, stimulants, muscle relaxers or sleep medications. **Other medications are subject to denial.**
- Do we only provide residential treatment to individuals that are court ordered?
- We provide residential treatment to individuals that are both court ordered and self-referred.
- How many clients are in our programs?
- Our women's residential program has 34 beds and our men's residential program has 46 beds available.
- Do we have a Native American Cultural Component? If so, what all does that entail?
- What is the daily schedule?
- A daily schedule is provided to the individual once they have entered the program.
- Will VOA be transporting me to treatment from jail or community?
- It is the individual's responsibility for their own transport to treatment unless other arrangements have been made through the court system.
- Can I bring my own vehicle to the facility?
- Yes, you can bring your own vehicle to treatment so long as the license, registration and insurance are current. Keys must be turned over to staff while in treatment.
- Can family and friends call or visit?
- Yes, family/friends can visit but the individual must be in treatment for a full 2 weeks before phone calls or visits are allowed.
- Are the facilities co-ed?
- Do we allow family members (brothers/sisters, husbands/wives, etc.) to attend treatment at the same time?
- Will I need money?
- It is suggested that the individual have $20 upon entering treatment in case of any personal hygiene items that may be needed.
- Do you have social detox services?
- Yes, we offer social detox services at both our men's and women's facilities.
- How do I go about getting approved for social detox?
- We require physician documentation/referral to ensure that the individual is medically cleared and appropriate for our social detox program. **Please contact our admissions department at 866.843.0351 for more information on our social detox services**
- If I come in through social detox will I be given a bed in primary treatment?
- A stay in social detox does not guarantee a bed in primary treatment.
- How many days will I be in social detox?
- Social detox stays are dependent on the individual, however they range from 2-14 days.
- Do we provide funding for medicine and/or physician visits?
- VOA does not provide financial support for medical appointments or medications. All medical appointments and medications are the client's responsibility.
