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Treatment - Frequently Asked Questions

  • How long is our residential program?
    • The average length of stay in our residential program is 90 days, however the length of stay is ultimately dependent upon the client's completion of their treatment goals.
  • What is the cost for treatment?
    • There are many factors that determine the cost for treatment. Please contact our admissions department at 866.843.0351 to obtain more information.
  • Does VOA accept insurance?
    • Yes. Please contact your insurance company to see if your plan covers residential treatment with Volunteers of America Northern Rockies.
  • Do we offer Transitional Living or Sober Living?
  • Do we allow smoking?
    • Yes, we do allow smoking but is only permitted during scheduled times, however alternative tobacco products like e-cigarettes, cigars, loose tobacco, etc. are not allowed.
  • What can I bring to treatment?
    • A list of what to bring to treatment is available here.
  • Is VOA a lock down facility?
    • No, our clients are allowed to terminate their treatment at any given time.
  • What are our waiting times?
    • Waiting times vary. Please contact our admissions department at 866.843.0351 to obtain more information on our waiting times.
  • What paperwork is required to get in to the program?
    • To start the admissions process please submit an ASI/ASAM assessment, physical with list of medications, a negative TB test, and our screening sheet all of which to be completed within 60 days of application. **Additional information may be requested before approval**
  • What kind of 'physical' do we require?
    • A sports-type physical that will ensure that all medical concerns are stable along with any prescribed and OTC's meds listed.
  • Who do I contact to get the pre-admission paperwork?
  • Whom do I contact to get an ASI/ASAM completed?
    • Contact your local Community Mental Health Center.
  • What do I do to stay clean/sober until I get in to treatment?
    • Local mental health facilities may be able to provide outpatient (IOP) services and individual counseling.
  • Do we offer outpatient services prior to or after treatment?
    • VOA does not currently offer outpatient services.
  • Do we provide mental health counseling for individuals?
    • We are a dual diagnosis facility and we do provide mental health counseling along with substance abuse counseling. While, we do not have a psychiatrist on staff we regularly refer in the community.
  • Do we allow children (to stay with their mom's while in treatment)?
    • Children 0-5 are allowed to say with their mother in treatment under certain conditions, please contact our admissions department at 866.843.0351 for more information.
  • What medications do we NOT allow?
    • We do not allow narcotics, benzodiazepines, stimulants, muscle relaxers or sleep medications. **Other medications are subject to denial.**
  • Do we only provide residential treatment to individuals that are court ordered?
    • We provide residential treatment to individuals that are both court ordered and self-referred.
  • How many clients are in our programs?
    • Our women's residential program has 34 beds and our men's residential program has 46 beds available.
  • Do we have a Native American Cultural Component? If so, what all does that entail?
  • What is the daily schedule?
    • A daily schedule is provided to the individual once they have entered the program.
  • Will VOA be transporting me to treatment from jail or community?
    • It is the individual's responsibility for their own transport to treatment unless other arrangements have been made through the court system.
  • Can I bring my own vehicle to the facility?
    • Yes, you can bring your own vehicle to treatment so long as the license, registration and insurance are current. Keys must be turned over to staff while in treatment.
  • Can family and friends call or visit?
    • Yes, family/friends can visit but the individual must be in treatment for a full 2 weeks before phone calls or visits are allowed.
  • Are the facilities co-ed?
    • No.
  • Do we allow family members (brothers/sisters, husbands/wives, etc.) to attend treatment at the same time?
    • Yes.
  • Will I need money?
    • It is suggested that the individual have $20 upon entering treatment in case of any personal hygiene items that may be needed.
  • Do you have social detox services?
    • Yes, we offer social detox services at both our men's and women's facilities.
  • How do I go about getting approved for social detox?
    • We require physician documentation/referral to ensure that the individual is medically cleared and appropriate for our social detox program. **Please contact our admissions department at 866.843.0351 for more information on our social detox services**
  • If I come in through social detox will I be given a bed in primary treatment?
    • A stay in social detox does not guarantee a bed in primary treatment.
  • How many days will I be in social detox?
    • Social detox stays are dependent on the individual, however they range from 2-14 days.
  • Do we provide funding for medicine and/or physician visits?
    • VOA does not provide financial support for medical appointments or medications. All medical appointments and medications are the client's responsibility.