We feed. We shelter. We support. WE CARE

Annual Report 2017

A letter from our CEO

Volunteers of America was founded in 1896 by social reformers Ballington and Maud Booth, based on their faith and vision for a movement dedicated to “reaching and uplifting” the American people. On behalf of the organization, the Booths pledged to “go wherever we are needed, and do whatever comes to hand.” That declaration continues to guide our efforts today. The ministry within Volunteers of America has always been the foundation for holistic change for those individuals seeking spiritual awakening. The “third step” of our twelve step recovery program is making a decision to turn our will and our lives over to the care of God as we understand him. This is the bedrock of lasting change and transformation. There are now over 20 ministers commissioned or ordained within our affiliate through the Church of Volunteers of America, as well as over 50 constituent members actively working to support our church without walls. Each of these staff or volunteers has made the commitment to serve the whole person--body, mind and spirit. Our volunteers provided 1,114 hours of services including 965 bible studies and chapel services.

Over three years ago a small organization called the Freemont County Alcohol Crisis Center merged with our affiliate to strengthen and sustain its service delivery of social detoxification to individuals most in need, some of whom where dying in local parks. The program name was immediately changed to reflect our belief that all things and all people can change. Today it is called the Center of Hope. This past year the Center of Hope realized a dream come true through a major expansion and transformation of its existing facility, which initially had been a city maintenance building. Through the charitable giving of the city leaders in Riverton, Wyoming the ownership of the building was turned over to our organization to allow for capital improvements. The generous support of the Daniels Fund, Wind River Hotel and Casino, board member Jim Nelson and other donors allowed for expansion of a new wing along with improvements to the existing facility. Our gratitude for these organizations and individuals knows no measure. Today we serve people in the program with a renewed sense of dignity, hope and spiritual awakening. There is transitional living quarters that offer individuals a safe and sober place to live as they prepare for life after treatment. New security improvements have insured that the horrific tragedy that occurred over two years ago never happens again and provides both staff and patients a deep sense of safety. Staff offices and meeting rooms now provide privacy and space for clients to explore the depth of their treatment needs. Finally a new workout room allows for the renewal of physical wellness along with each patients recovery journey. All of these improvements are an expression of the love, care and passion our donors have for those in recovery.

Volunteers of America Northern Rockies is at a critical point in its organizational development and seeks to build on its unprecedented and rapid growth by establishing a highly professionalized and unified fundraising strategy across its three-state territory. The board of directors authorized the hiring of a Chief Development Officer to help the executive team, board and fundraising staff build a diversified financial base of revenue to continue meeting urgent needs. As the organization has grown, the demands and needs of its vulnerable clients have expanded beyond what is typically funded through grants or government contracts. Over the years the organization has been blessed with long time sustaining donors for enhancement of its core services such as youth, homeless, treatment and Veterans. The Chief Development Officer will provide the leadership necessary to ensure we continue developing progressive holistic programs that lend a hand up, not a handout. It is our goal to offer each donor a transformational experience through their generosity that allows for alignment of values between the donor and organization. Through this very personalized giving experience it is our hope that each donor feels connected to the social and ministerial impact of their gift.

We want to extend a heartfelt “thank you” to all of our donors, supporters and funders. We remain grateful to serve as thoughtful stewards of your resources and will continue striving for meaningful lasting impact on lives we touch. Together and by the grace of God we will continue to do the heavy lifting with a joyful heart.

With deep respect and appreciation,

Jeff Holsinger, CEO

Our Mission

"To compassionately serve and strengthen individuals by empowering them to build healthy and happy lives."


  • 1,209

    Veterans served

  • 74%

    Success rate for the 371 clients entering The Gathering Place & The Life House

  • 518

    Veterans and their families who were rapidly rehoused or avoided homelessness through Veteran Services

  • 40,670

    Residential days of service provided at Booth Hall

A Message from the Board of Directors

On behalf of the Board of Directors I want to personally thank the individuals, foundations, and agencies that placed their trust in Volunteers of America to help the most vulnerable in our community. That is something we don't take lightly. Know that the board of directors carefully evaluates the impact of our services to ensure that we provide a hand up rather than a hand out.

Our team of professional staff and volunteers demonstrates an unrelenting passion in their work each and every day whether it is helping to connect a homeless family to community resources, mentoring youth at Camp POSTCARD, making sure low income seniors have affordable housing, providing basic necessities to mothers in need, providing renewal to men and women who are transitioning from life in prison, helping men and women struggling with addiction to take their first steps toward sobriety, or assisting veterans and their families with housing, legal aid, job training and financial assistance. I have been fortunate to witness first hand the impact of our organization on the nearly 9,000 lives that we are able to touch this past year.

It is humbling to know that more than 75% of the staff go above and beyond their jobs by financially contributing to the mission of Volunteers of America. I, and the entire Board of Directors are committed to show our support and will continue to financially support the organization with 100% participation at the board level.

Thank God for each and everyone of you with a heart to help a neighbor in need, working together neighbor helping neighbor. That is what Volunteers of America does each day, work together for the good of others. Thank you for being a good neighbor, for supporting the work we do, because together, neighbor helping neighbor there isn’t anything we can’t or will not be able to do.

Your neighbor,

Barb Skelton, Chairman of the Board

The Impact

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    Meet Lionel Browning

    Volunteers of America had overhauled the crisis center, a new program was in place, one offering treatment with trained professionals to help. And a new name: Center of Hope. “That’s what it was, too {a Center of Hope}” Lionel said. “I found people to talk to. To help me get on a path of sobriety.”

    Read More
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    Meet Mommy’s Closet

    Which has been providing the help families need for a decade. It started small, literally a closet, filled with boxes of diapers, baby food, baby wipes . . . and now its grown to where 80,000 diapers are handed out every year.

    Read more
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    Meet Sophia Mascarena

    Some day she may be the surgeon who fixes your hip, replaces your knee, or maybe delivers your grandchild. “Whatever I do I will always credit Camp for helping me. To think back when I didn’t want to come. And now I want every kid to come.”

    Read More

Financial Review

The 2017 fiscal year was one that focused upon stability and excellence within our programs. While growth has been exponential in prior years, this year our focus shifted inward to ensure that we continue to deliver the exceptional services that Volunteers of America is known for.

Revenue for the year of just over $17 million includes nearly $2 million in public support in cash and in-kind contributions. Contracts and grants of $13 million and program services fees of $2 million, ensure that we continue to have maximum impact across our entire chartered territory. Our priority is to focus upon diverse funding and programming so that we are not overly vulnerable in the event of funding shifts.

Expenses are closely monitored in stewardship of the financial resources entrusted to us. Personnel expense for our 205 dedicated staff represents approximately 57% of total expense, aligning perfectly with trends of comparable human service organizations.

Eighty-eight cents of every dollar go directly into programming and client care for the 8,899 clients served this year.

The organization also manages four low income senior housing properties in Wyoming and Montana. These properties represent $2.3 million in revenues that are reflected in our National organization’s portfolio.

Our annual independent audit is conducted by EKS&H, and a copy is available upon request.

On behalf of the Finance Committee and Board of Directors, please accept our gratitude for your continued support of the work we do with those in need.

Ric Paul, Board Tresurer


  • 965

    Bible study and Chapel services held

  • 70%

    Successfully reintegrated from prison to normal life thanks to Booth Hall

  • 40,792

    Meals served by Catering for a Cause

  • 2,293

    Days of detoxification provided at The Center of Hope

  • 236

    Seniors had a place of their own to call home

  • 63

    Youth successfully transitioned to life on their own through Independant Living

Financial Contributors

  • Champions

    Cumulative cash donations from July 1, 2016 to June 30, 2017

    • Frank M. & Norma L. Washburn Trusts
    • Daniels Fund
    • Ruth R. Ellbogen Foundation

  • Champions

    • Cornerstone Community Church Ministry Development
    • The Mary Alice Fortin Foundation, Inc.
    • Jim Nelson
    • John & Pamela Standish
    • John T. Vucurevich Foundation

  • Benefactors

    • Brothers in Arms
    • First Interstate Bank - Billings
    • The Vernon S. and Rowena W. Griffith Foundation
    • Doug & Linen Greenough
    • Mark & Tammy Heid
    • Jeffrey & Beth Holsinger
    • IXL Ranch
    • Myles & Jeanette Kennedy
    • Kennon Products Inc.
    • The Marna M Kuehne Foundation
    • Sam Paul & Carol Mavrakis
    • The McMurry Foundation
    • Newell B Sargent Foundation

    • David & Erin Nickerson
    • Once Upon A Child
    • The Panamera Foundation, Inc.
    • Perkins Foundation
    • Phillips 66
    • The Ruth Pruitt Phillips Foundation
    • Roberts Family Foundation
    • Rushmore Rotary Club
    • Sheridan Area Opportunities Fund
    • Barb Skelton
    • South Dakota Cmnty. Foundation
    • Starbucks Coffee-Sheridan
    • Stillwater Mining Company
    • The Gwendolyn L Stearns Foundation
    • Wells Fargo Foundation

  • Protectors

    • ACT-Advanced Communications Tech.
    • Stanford M. Adelstein
    • Anonymous Auction Item Purchasers
    • Troy & Bridgette Baker
    • Martha Baker
    • BankWest, Inc.
    • David & Julie Bettcher
    • Black Hills Area Community Foundation
    • Black Hills Bride Magazine
    • Black Hills Power
    • Galen & Jill Chase
    • Cloud Peak Energy
    • Nicholas Conway
    • Cornerstone Christian School
    • Cornerstone Community Church - Sheridan
    • Custom Heating & Air Conditioning, Inc.
    • Paul Del Rossi & Marie Lowe
    • Emmanuel Episcopal Church of Rapid City
    • Enterprise Holdings Foundation
    • First Baptist Church
    • First Interstate BancSystem Foundation
    • First Interstate Bank - Sheridan
    • First Presbyterian Church - Rapid City
    • Food Services of America
    • Michael Foster
    • Kirby & Brittany Goodvin
    • Go Pro Septic, LLC
    • Dennis G. & Jeri Hoffman
    • Skye Heeren
    • Joseph & Sarah Holsinger
    • Home Slice Media Group
    • Jock & Judith Hutton
    • Jerry & Penny Iekel
    • Independent Insurance Agents of Rapid City, Inc.
    • KARV, LLC
    • Kieffer Sanitation
    • Kikumoto Family Fund
    • Gary & Nancy Kopsa
    • Josh & Danielle Law
    • Kim & Mary Kay Love
    • Kim and Mary Kay Love Family Donor Advised Endowment
    • McDonalds
    • Mary McConnell
    • Marcia McKeehan
    • Allison Mason
    • Mid-Valley General Contractors, Inc.
    • Gary & Susan Miller

    • Robert & Theresa Miller
    • Modern Woodmen of America - Rapid City
    • Montana Police Protective Association
    • John & Michele Muecke
    • Joe F and Roberta H Napier Foundation
    • Northern Arapahoe Tribe
    • Casey & Susan Osborn
    • Richard & Rexann Paul
    • Pizza Hut
    • Louise Plank
    • Porcupine Presbyterian Church
    • Powder River Energy
    • Powder River Pizza & Pub
    • Riverton Community Food Bank
    • Royal Neighbors of America
    • Karel Ray & Anita Louise Schamber
    • Scull Construction Service Inc.
    • Second Chance Ministries
    • David & Sandra Solberg
    • Bill Sousa
    • Heath A. & Jennifer Steel
    • The Harry and Thelma Surrena Memorial
    • TATA Chemicals
    • The Bank of America Charitable Foundation
    • Ken & Doris Thoma
    • Joel Thompson
    • Thrivent Financial
    • Town Pump Charitable Foundation
    • PJ & Ellen Treide
    • Trinity Lutheran Church
    • Underriner Honda
    • Underriner Motors
    • David & Elisabeth Walker
    • Walmart
    • Walmart #3259
    • Ronald & Helen Warpness
    • Dick & Louann Weber
    • Charles & Penny Whiton
    • Wilcox Abstract & Title Co.
    • William F. & Lorene W. Welch Foundation
    • Women of St. Peter's
    • Wyoming Community Foundation
    • Yellowstone County Treasurer
    • Wallace Yovetich
    • Zonta Club of Black Hills
    • Herbert G. and Dorothy Zullig Foundation

  • Guardians

    • Benjamin & Laura Abrams
    • Del & Peggy Acker
    • Thomas Ackerman
    • Opal Adams
    • Ainslie Insurance Agency, Inc
    • Holly Albers
    • Jennifer Albrecht
    • Claude & Becky Alley
    • Altrusa Club of Rapid City
    • American Home and Property LLC
    • American Legion Post 44
    • Nick Angeloff
    • Arapahoe 5th Grade
    • Atonement Lutheran Church
    • Jayne Babbe
    • Bailey Enterprises Inc.
    • Joel & Anna Bailey
    • Bank of the West
    • Mary Barnhart
    • Angela Barrows
    • Barto
    • Jeff Baum
    • Alberta Baumgartner
    • John Bayudan-Stegen
    • Beaver Creek Ranch
    • Barbara Beebe
    • William Bensel
    • Suzie Benson
    • Robert & Rose M. Berger
    • William P. & Shana S. Bernhard
    • Bethesda Worship Center
    • Jeanie Bettcher
    • Jennifer Betz
    • Big Horn Psychological Services
    • Bighorn Pediatric Dentistry
    • Black Hills Ammunition Inc.
    • Black Hills Orthopedic & Spine Center
    • Hannah Blomme
    • Frank & Georgia Boley
    • Denise Bradford
    • Bridger Elementary
    • Kristine Briggs
    • Brooks Appraisals
    • Samuel Buchanan
    • Michael & Kelly Buckingham
    • Buffalo Food Bank
    • Calvary Lutheran Church - Rapid City
    • Billy & Jackie Campbell
    • Canyon Lake United Methodist Church
    • Canyon Lake United Methodist Women
    • Kathy Campbell
    • Pamela Canham
    • Career Learning Center - Rapid CIty
    • Daniel & Monica Carlin
    • Kellie Carroll
    • Central States Fairgrounds
    • Central Wyoming College
    • Champion Funeral Home
    • Chapter BR
    • Henry Chapman
    • Carol Chase
    • Christian Church of Riverton
    • Saint Nicholas Christian
    • Tony & Traci Christensen
    • Church of Jesus Christ of Latter Day Saints-Riverton
    • Carl Clark
    • Clearmont Community Church
    • Amy Clearwater
    • Alison Clement
    • Colonial House
    • Con'eer Engineering, Inc.
    • Cornerstone Community Church - Riverton
    • Cowboy Cafe
    • Aaron & Tara Cruz
    • Zachary Cummins
    • Dakota Cable Solutions
    • Dakota Corvettes
    • Dakotah Steakhouse
    • John Davis
    • Leanne Danner
    • Dayton Community Church
    • Barbara DeNaeyer
    • Department of Social Services - Rapid City
    • Deputy Sheriff Benevolence Association
    • Designing Dinners
    • Direct Electric Inc
    • Tom & Ky Dixon
    • Charlotte Dore
    • Duhamel Broadcasting
    • Kim Elder
    • Ellsworth Airforce Base
    • Steve & Kim Eliason
    • Willeen Erpenbach
    • Mike Evers
    • Exhaust Pros of Sioux Falls Inc
    • Farmer's Co-op Oil Co., Inc.
    • Federal Auto Recycling
    • First Baptist Church Elders Fund
    • First Christian Church
    • First Interstate Bank - Rapid City
    • First National Bank
    • First Presbyterian Church - Sheridan
    • First United Methodist Church - Sheridan
    • First Wesleyan Church
    • Craig & Juli Fisgus
    • Brigid M Flatley
    • Fletcher Construction Co.
    • Fly Shop of the Bighorns
    • Fred & Kelly Folsom
    • Foothills Kiwanis - Black Hawk
    • Randi Fortuin
    • Ron & RaJean Fossen
    • Fremont Toyota of Sheridan
    • Gambles
    • John S. Gardipee
    • Karey Garr
    • Gateway Mortgage Group, LLC
    • Gem Steakhouse
    • Gerald Hill
    • Geraldine Yanc
    • D.J. Gibbs
    • Good Samaritan
    • Douglas & Marcy Goodwin
    • Mark & Jennie Gordon
    • Grace Anglican Church
    • Great Harvest Bread Company
    • Mary Greer
    • Grimshaw Investments
    • Guardian Flight Inc., Wyoming
    • Bruce Haddenhorst
    • Sally Haid
    • Brian Hamilton
    • Brittany Hamilton
    • Krista Hamm
    • Janet Jochmann Harmon
    • Mari Daly Hasby
    • Maureen Hattervig
    • Sanford Health
    • Stuart & Norleen Healy
    • Lynn & Karen Heeren
    • Conice Kriss Hensley
    • Cris Hernandez
    • David Herrick
    • Hi Mountain Jerky, Inc.
    • High Plains Reflection
    • Margarie Hilbers
    • Sherry Hill
    • Hills of Grace
    • Historic Sheridan Inn
    • Sam & Robin Hoffmann
    • Holiday Inn
    • Billy Holder
    • Michael & Sharon Holsinger
    • Holy Name Catholic Church
    • Holy Trinity Church
    • Homemasters Roofing
    • Jack & Evelyn Horn
    • Jamie Horn
    • Hospital Pharmacy
    • Amory & Philippa Hubbard
    • David & Melissa Hubert
    • Phillip Huckins
    • Paul & Mae Huson
    • IBDCC, LLC
    • Icons and Rebels
    • Iron Outfitters
    • J & E Realty and Management
    • Java Moon
    • Jenny's Jewelry
    • C. Leroy & Inez Johnson
    • Elizabeth Johnson
    • Jessica Buckley
    • Jason Jones
    • Kevin & Christine Jones
    • Rod & Lynette Jost
    • Craig Kaeding
    • Kane Funeral Services LLC

  • Jeffrey & Cynthia Kessler
    Muhammad Khan
    June Ann Kibben
    Mark & Tibbie Kinner
    David & Donna Kinskey
    John & Helen Knepper
    Knights of Columbus - Wind River Council
    Kosma Heating & Air Conditioning, Inc.
    Brad & Patti Kremensek
    Bruce & Donna Kuehne
    Rossiter & Noami Langhorne
    Kristina Laramore
    Margaret M. Lauffer
    Mark & Teresa Law
    LDS Church
    LDS Ward 1
    Legacy Ministries, Inc.
    Robert & LaDonna Leibrich
    Kathryn Levi
    Larry & Kimberley Ligocki
    Tammy Long
    Love Inc. of the Black Hills
    Daniel & Merry Maguire
    Terrie Massie
    Tarin Matthew
    Shelley Mbonu
    Kayleigh McConnell
    Michael & Kathleen McNickle
    Susan Meier
    Merit Energy
    Midtown Cafe
    Donna Miller
    Millstone Restaurant
    Minerva's Restaurant - Rapid City
    Ron & Renetta Mischke
    Montana-Dakota Utilities Co.
    Torrey & Karen Moody
    Shawna Moos
    Dianna Neal
    Anne & Scott Nickerson Family Foundation
    Jody Nipps
    Charles & Suzanne Nissen
    Titus Nixon
    Mick Noel
    NorthWestern Energy
    Alexandra Oakes
    Mary O'Dea
    O'Dell Construction, Inc.
    Our Redeemer Lutheran - Rapid City
    Pavillion Community United Methodist Church
    Peace Lutheran Church
    Stephen & Megan Peak
    Pella Bella
    Trisha Pepin
    Pepsi-Cola Seven-up Bottling CO-Riverton
    Scott Peterson
    Scott Peterson Motors
    Philip & Sharon Plett
    PO News
    Presbyterian Women
    Kem & Kim Price
    Timothy Puskarich
    Ranchester Community Church
    Rapid City Children's Center
    Rapid City Lodge 2 Fraternal Order of Police
    Rapid City Regional Health
    Real Life Christian Church
    Mary Sue Redle
    David Redmond
    Todd & Heidi Richins
    Riddles Jewelry
    Rimrock Property Management LLC
    Rise' Diamond
    Riverton Christian Church
    Robbins Dermatology
    Lee Robertson
    Mark Robertson
    Martha Swatt-Robison
    Rocky Mountain Discount Sports
    Deanna Rohrer
    Stacey L. Rosdahl
    Colleen Rupp
    Rural America Initiatives
    Rushmore OBGYN
    Russell Enterprises Inc.-Olson Towing
    Kim Ryan
    Kelsey Sakos
    Kris & Chele Schamber
    Micah Schmid
    William & Claudia Schmid
    Paul & Charlene Schuerman
    David & Patricia Schultz
    Homer A. & Mildred S. Scott Foundation
    Set Free Church
    Seven Up Ranch
    Sheridan College
    Sheridan Community Federal Credit Union
    Sheridan Eyecare Center
    Sheridan Manor
    Sheridan Media
    Sheridan Memorial Hospital
    Sheridan Orthopedic
    Sheridan SDA Church
    Sheridan Wesleyan Church
    Brad & Crystall Shuffield
    Joy & Dave Shumway
    Simon Contractors
    Helen Sivret
    Travis Sloan
    Smokin' Hot Catering, LLC
    South Canyon Lutheran Church
    Spirit Driven Rider (CMA)
    St Margaret's Catholic Church
    St. Peter's Episcopal Church
    St. Stephens Indian Mission
    St. Therese Church
    St. Therese the Little Flower
    State of Wyoming - WYDOT
    Molly Steel
    James J. Stewart
    Story Food Bank
    Street Image
    Sam & Hillary Summers
    Sweet Surprises
    Mary Teresin
    The Clay Works
    The Davis Funeral Home, Inc
    The Rock Church
    The Sandwich Shop
    Ketel Thorstenson, LLP
    Thrivent Financial for Lutherans
    Krista Thumma
    Ruth Tollakson
    Scott Tomsovic
    Trailhead Restaurant
    Trinity Lutheran Church Women
    Ruby Tuesday
    Jim Tyra
    Under Command Ministries, LLC
    Bill & Mary Underriner
    Unitarian Universalist Fellowship of Sheridan
    United Methodist Church
    United Way Worldwide
    Up We Grow Consignment Sale
    Vacuum Technologies
    Valley Motor Honda
    Isaiah Velarde
    VFW Frontier Post 11453
    John Vincent
    Vincent & Vincent
    Andrew & Bethany Walker
    Judith Wallace
    Eric & Clarissa Walsh
    Washington University in St. Louis
    Water Products & Solutions Inc
    Way of the Cross
    Timothy & Rhona Webb
    We Care Thrift Store
    Kenneth Weber
    Ashley Wentz
    Western Dakota Insurors
    Westminster Presbyerian Church MOPS - Rapid City
    Carol Winchell
    Wind River Hotel & Casino
    Wind River Native Advocacy Center
    Todhunter & Marjorie Windsor
    Judy Winkelmann
    Patricia M. Wolfe
    Woods Trading Company
    Wyoming Innovation, LLC
    Wyoming Roofing & Supply LLC
    Marcus & Diane York
    Zion Lutheran Church & School - Rapid City

Volunteers of America Northern Rockies has endeavored to acknowledge every financial gift. We apologize for any errors or omissions.