Annual Report 2017

A letter from our CEO

Volunteers of America was founded in 1896 by social reformers Ballington and Maud Booth, based on their faith and vision for a movement dedicated to “reaching and uplifting” the American people. On behalf of the organization, the Booths pledged to “go wherever we are needed, and do whatever comes to hand.” That declaration continues to guide our efforts today. The ministry within Volunteers of America has always been the foundation for holistic change for those individuals seeking spiritual awakening. The “third step” of our twelve step recovery program is making a decision to turn our will and our lives over to the care of God as we understand him. This is the bedrock of lasting change and transformation. There are now over 20 ministers commissioned or ordained within our affiliate through the Church of Volunteers of America, as well as over 50 constituent members actively working to support our church without walls. Each of these staff or volunteers has made the commitment to serve the whole person--body, mind and spirit. Our volunteers provided 1,114 hours of services including 965 bible studies and chapel services.

Over three years ago a small organization called the Freemont County Alcohol Crisis Center merged with our affiliate to strengthen and sustain its service delivery of social detoxification to individuals most in need, some of whom were dying in local parks. The program name was immediately changed to reflect our belief that all things and all people can change. Today it is called the Center of Hope. This past year the Center of Hope realized a dream come true through a major expansion and transformation of its existing facility, which initially had been a city maintenance building. Through the charitable giving of the city leaders in Riverton, Wyoming the ownership of the building was turned over to our organization to allow for capital improvements. The generous support of the Daniels Fund, Wind River Hotel and Casino, board member Jim Nelson and other donors allowed for expansion of a new wing along with improvements to the existing facility. Our gratitude for these organizations and individuals knows no measure. Today we serve people in the program with a renewed sense of dignity, hope and spiritual awakening. There are transitional living quarters that offer individuals a safe and sober place to live as they prepare for life after treatment. New security improvements have ensured that both staff and patients have a deep sense of safety. Staff offices and meeting rooms now provide privacy and space for clients to explore the depth of their treatment needs. Finally a new workout room allows for the renewal of physical wellness along with each patient's recovery journey. All of these improvements are an expression of the love, care and passion our donors have for those in recovery.

Volunteers of America Northern Rockies is at a critical point in its organizational development and seeks to build on its unprecedented and rapid growth by establishing a highly professionalized and unified fundraising strategy across its three-state territory. The board of directors authorized the hiring of a Chief Development Officer to help the executive team, board and fundraising staff build a diversified financial base of revenue to continue meeting urgent needs. As the organization has grown, the demands and needs of its vulnerable clients have expanded beyond what is typically funded through grants or government contracts. Over the years the organization has been blessed with long time sustaining donors for enhancement of its core services such as youth, homeless, treatment and Veterans. The Chief Development Officer will provide the leadership necessary to ensure we continue developing progressive holistic programs that lend a hand up, not a handout. It is our goal to offer each donor a transformational experience through their generosity that allows for alignment of values between the donor and organization. Through this very personalized giving experience, it is our hope that each donor feels connected to the social and ministerial impact of their gift.

We want to extend a heartfelt “thank you” to all of our donors, supporters and funders. We remain grateful to serve as thoughtful stewards of your resources and will continue striving for meaningful lasting impact on lives we touch. Together and by the grace of God we will continue to do the heavy lifting with a joyful heart.

Jeff's signature

With deep respect and appreciation,
Jeff Holsinger, CEO

Our Mission

"To compassionately serve and strengthen individuals by empowering them to build healthy and happy lives."


  • 1,209

    Veterans served

  • 74%

    Success rate for the 371 clients entering The Gathering Place & The Life House

  • 518

    Veterans and their families who were rapidly rehoused or avoided homelessness through Veteran Services

  • 40,670

    Residential days of service provided at Booth Hall

A Message from the Board of Directors

On behalf of the Board of Directors I want to personally thank the individuals, foundations, and agencies that placed their trust in Volunteers of America to help the most vulnerable in our community. That is something we don't take lightly. Know that the Board of Directors carefully evaluates the impact of our services to ensure that we provide a hand up rather than a handout.

Our team of professional staff and volunteers demonstrates an unrelenting passion in their work each and every day, whether it is helping to connect a homeless family to community resources, mentoring youth at Camp POSTCARD, making sure low income seniors have affordable housing, providing basic necessities to mothers in need, providing renewal to men and women who are transitioning from life in prison, helping men and women struggling with addiction to take their first steps toward sobriety, or assisting veterans and their families with housing, legal aid, job training and financial assistance. I have been fortunate to witness first hand the impact of our organization on the nearly 9,000 lives that we were able to touch this past year.

It is humbling to know that more than 75% of the staff go above and beyond their jobs by financially contributing to the mission of Volunteers of America. I, and the entire Board of Directors are committed to show our support and will continue to financially support the organization with 100% participation at the board level.

Thank God for each and every one of you with a heart to help a neighbor in need, working together neighbor helping neighbor. That is what Volunteers of America does each day; work together for the good of others. Thank you for being a good neighbor, for supporting the work we do, because together, neighbor helping neighbor there isn’t anything we can’t or will not be able to do.

Barb's signature

Your neighbor,
Barb Skelton, Chairman of the Board

Board of Directors

    • Barb Skelton - Montana
      Board Chair
    • Del Acker - Wyoming
      Vice Chair
    • Ric Paul - South Dakota
    • Helen Warpness - Wyoming

    • Paul R. Del Rossi, WY
    • Mark Gordon, WY
    • Myles Kennedy, SD
    • Robert Leibrich, WY
    • John Muecke, WY
    • Jim Nelson, WY
    • Karl J. Rude, MT
    • Bill Sousa, WY
    • Mary Underriner, MT
    • Charles Whiton, WY

The Impact

  • ThreeCard3.png

    Meet Lionel Brown

    Volunteers of America had overhauled the crisis center, a new program was in place, one offering treatment with trained professionals to help. And a new name: Center of Hope. “That’s what it was, too {a Center of Hope}” Lionel said. “I found people to talk to. To help me get on a path of sobriety.”

    Read More
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    Meet Mommy’s Closet

    Which has been providing the help families need for a decade. It started small, literally a closet, filled with boxes of diapers, baby food, baby wipes . . . and now its grown to where 80,000 diapers are handed out every year.

    Read more
  • ThreeCard1.png

    Meet Sophia Mascarena

    Some day she may be the surgeon who fixes your hip, replaces your knee, or maybe delivers your grandchild. “Whatever I do I will always credit Camp for helping me. To think back when I didn’t want to come. And now I want every kid to come.”

    Read More

Financial Review

The 2017 fiscal year was one that focused upon stability and excellence within our programs. While growth has been exponential in prior years, this year our focus shifted inward to ensure that we continue to deliver the exceptional services that Volunteers of America is known for.

Revenue for the year of just over $17 million includes nearly $2 million in public support in cash and in-kind contributions. Contracts and grants of $13 million and program services fees of $2 million ensure that we continue to have maximum impact across our entire chartered territory. Our priority is to focus upon diverse funding and programming so that we are not overly vulnerable in the event of funding shifts.

Expenses are closely monitored in stewardship of the financial resources entrusted to us. Personnel expense for our 205 dedicated staff represents approximately 57% of total expense, aligning perfectly with trends of comparable human service organizations.

Eighty-eight cents of every dollar go directly into programming and client care for the 8,899 clients served this year.

The organization also manages four low income senior housing properties in Wyoming and Montana. These properties represent $2.3 million in revenues that are reflected in our National organization’s portfolio.

Our annual independent audit is conducted by EKS&H, and a copy is available upon request.

On behalf of the Finance Committee and Board of Directors, please accept our gratitude for your continued support of the work we do with those in need.

Rick's signature

Ric Paul, Board Treasurer


  • 965

    Bible study and Chapel services held

  • 70%

    Successfully reintegrated from prison to normal life thanks to Booth Hall

  • 40,792

    Meals served by Catering for a Cause

  • 2,293

    Days of detoxification provided at The Center of Hope

  • 236

    Seniors had a place of their own to call home

  • 63

    Youth successfully transitioned to life on their own through Independant Living

Financial Contributors

  • Champions


    • Frank M. & Norma L. Washburn Trusts
    • Daniels Fund
    • Ruth R. Ellbogen Foundation

  • Pacesetter

    $15,000 - $49,999

    • Cornerstone Community Church Ministry Development
    • The Mary Alice Fortin Foundation, Inc.
    • Jim Nelson
    • John & Pamela Standish
    • John T. Vucurevich Foundation

  • Benefactors

    $5,000 - $14,999

    • Brothers in Arms
    • First Interstate Bank - Billings
    • The Vernon S. and Rowena W. Griffith Foundation
    • Doug & Linen Greenough
    • Mark & Tammy Heid
    • Jeffrey & Beth Holsinger
    • IXL Ranch
    • Myles & Jeanette Kennedy
    • Kennon Products Inc.
    • The Marna M Kuehne Foundation
    • Sam Paul & Carol Mavrakis
    • The McMurry Foundation
    • Newell B Sargent Foundation

    • David & Erin Nickerson
    • Once Upon A Child
    • The Panamera Foundation, Inc.
    • Perkins Foundation
    • Phillips 66
    • The Ruth Pruitt Phillips Foundation
    • Roberts Family Foundation
    • Rushmore Rotary Club
    • Sheridan Area Opportunities Fund
    • Barb Skelton
    • South Dakota Cmnty. Foundation
    • Starbucks Coffee-Sheridan
    • Stillwater Mining Company
    • The Gwendolyn L Stearns Foundation
    • Wells Fargo Foundation

  • Protectors

    $1,000 - $4,999

    • ACT-Advanced Communications Tech.
    • Stanford M. Adelstein
    • Anonymous Auction Item Purchasers
    • Troy & Bridgette Baker
    • Martha Baker
    • BankWest, Inc.
    • David & Julie Bettcher
    • Black Hills Area Community Foundation
    • Black Hills Bride Magazine
    • Black Hills Power
    • Galen & Jill Chase
    • Cloud Peak Energy
    • Nicholas Conway
    • Cornerstone Christian School
    • Cornerstone Community Church - Sheridan
    • Custom Heating & Air Conditioning, Inc.
    • Paul Del Rossi & Marie Lowe
    • Emmanuel Episcopal Church of Rapid City
    • Enterprise Holdings Foundation
    • First Baptist Church
    • First Interstate BancSystem Foundation
    • First Interstate Bank - Sheridan
    • First Presbyterian Church - Rapid City
    • Food Services of America
    • Michael Foster
    • Kirby & Brittany Goodvin
    • Go Pro Septic, LLC
    • Dennis G. & Jeri Hoffman
    • Skye Heeren
    • Joseph & Sarah Holsinger
    • Home Slice Media Group
    • Jock & Judith Hutton
    • Jerry & Penny Iekel
    • Independent Insurance Agents of Rapid City, Inc.
    • KARV, LLC
    • Kieffer Sanitation
    • Kikumoto Family Fund
    • Gary & Nancy Kopsa
    • Josh & Danielle Law
    • Kim & Mary Kay Love
    • Kim and Mary Kay Love Family Donor Advised Endowment
    • McDonalds
    • Mary McConnell
    • Marcia McKeehan
    • Allison Mason
    • Mid-Valley General Contractors, Inc.
    • Gary & Susan Miller

    • Robert & Theresa Miller
    • Modern Woodmen of America - Rapid City
    • Montana Police Protective Association
    • John & Michele Muecke
    • Joe F and Roberta H Napier Foundation
    • Northern Arapahoe Tribe
    • Casey & Susan Osborn
    • Richard & Rexann Paul
    • Pizza Hut
    • Louise Plank
    • Porcupine Presbyterian Church
    • Powder River Energy
    • Powder River Pizza & Pub
    • Riverton Community Food Bank
    • Royal Neighbors of America
    • Karel Ray & Anita Louise Schamber
    • Scull Construction Service Inc.
    • Second Chance Ministries
    • David & Sandra Solberg
    • Bill Sousa
    • Heath A. & Jennifer Steel
    • The Harry and Thelma Surrena Memorial
    • TATA Chemicals
    • The Bank of America Charitable Foundation
    • Ken & Doris Thoma
    • Joel Thompson
    • Thrivent Financial
    • Town Pump Charitable Foundation
    • PJ & Ellen Treide
    • Trinity Lutheran Church
    • Underriner Honda
    • Underriner Motors
    • David & Elisabeth Walker
    • Walmart
    • Walmart #3259
    • Ronald & Helen Warpness
    • Dick & Louann Weber
    • Charles & Penny Whiton
    • Wilcox Abstract & Title Co.
    • William F. & Lorene W. Welch Foundation
    • Women of St. Peter's
    • Wyoming Community Foundation
    • Yellowstone County Treasurer
    • Wallace Yovetich
    • Zonta Club of Black Hills
    • Herbert G. and Dorothy Zullig Foundation

  • Guardians

    $150 - $999

    • Benjamin & Laura Abrams
    • Del & Peggy Acker
    • Thomas Ackerman
    • Opal Adams
    • Ainslie Insurance Agency, Inc
    • Holly Albers
    • Jennifer Albrecht
    • Claude & Becky Alley
    • Altrusa Club of Rapid City
    • American Home and Property LLC
    • American Legion Post 44
    • Nick Angeloff
    • Arapahoe 5th Grade
    • Atonement Lutheran Church
    • Jayne Babbe
    • Bailey Enterprises Inc.
    • Joel & Anna Bailey
    • Bank of the West
    • Mary Barnhart
    • Angela Barrows
    • Barto
    • Jeff Baum
    • Alberta Baumgartner
    • John Bayudan-Stegen
    • Beaver Creek Ranch
    • Barbara Beebe
    • William Bensel
    • Suzie Benson
    • Robert & Rose M. Berger
    • William P. & Shana S. Bernhard
    • Bethesda Worship Center
    • Jeanie Bettcher
    • Jennifer Betz
    • Big Horn Psychological Services
    • Bighorn Pediatric Dentistry
    • Black Hills Ammunition Inc.
    • Black Hills Orthopedic & Spine Center
    • Hannah Blomme
    • Frank & Georgia Boley
    • Denise Bradford
    • Bridger Elementary
    • Kristine Briggs
    • Brooks Appraisals
    • Samuel Buchanan
    • Michael & Kelly Buckingham
    • Buffalo Food Bank
    • Calvary Lutheran Church - Rapid City
    • Billy & Jackie Campbell
    • Canyon Lake United Methodist Church
    • Canyon Lake United Methodist Women
    • Kathy Campbell
    • Pamela Canham
    • Career Learning Center - Rapid CIty
    • Daniel & Monica Carlin
    • Kellie Carroll
    • Central States Fairgrounds
    • Central Wyoming College
    • Champion Funeral Home
    • Chapter BR
    • Henry Chapman
    • Carol Chase
    • Christian Church of Riverton
    • Saint Nicholas Christian
    • Tony & Traci Christensen
    • Church of Jesus Christ of Latter Day Saints-Riverton
    • Carl Clark
    • Clearmont Community Church
    • Amy Clearwater
    • Alison Clement
    • Colonial House
    • Con'eer Engineering, Inc.
    • Cornerstone Community Church - Riverton
    • Cowboy Cafe
    • Aaron & Tara Cruz
    • Zachary Cummins
    • Dakota Cable Solutions
    • Dakota Corvettes
    • Dakotah Steakhouse
    • John Davis
    • Leanne Danner
    • Dayton Community Church
    • Barbara DeNaeyer
    • Department of Social Services - Rapid City
    • Deputy Sheriff Benevolence Association
    • Designing Dinners
    • Direct Electric Inc
    • Tom & Ky Dixon
    • Charlotte Dore
    • Duhamel Broadcasting
    • Kim Elder
    • Ellsworth Airforce Base
    • Steve & Kim Eliason
    • Willeen Erpenbach
    • Mike Evers
    • Exhaust Pros of Sioux Falls Inc
    • Farmer's Co-op Oil Co., Inc.
    • Federal Auto Recycling
    • First Baptist Church Elders Fund
    • First Christian Church
    • First Interstate Bank - Rapid City
    • First National Bank
    • First Presbyterian Church - Sheridan
    • First United Methodist Church - Sheridan
    • First Wesleyan Church
    • Craig & Juli Fisgus
    • Brigid M Flatley
    • Fletcher Construction Co.
    • Fly Shop of the Bighorns
    • Fred & Kelly Folsom
    • Foothills Kiwanis - Black Hawk
    • Randi Fortuin
    • Ron & RaJean Fossen
    • Fremont Toyota of Sheridan
    • Gambles
    • John S. Gardipee
    • Karey Garr
    • Gateway Mortgage Group, LLC
    • Gem Steakhouse
    • Gerald Hill
    • Geraldine Yanc
    • D.J. Gibbs
    • Good Samaritan
    • Douglas & Marcy Goodwin
    • Mark & Jennie Gordon
    • Grace Anglican Church
    • Great Harvest Bread Company
    • Mary Greer
    • Grimshaw Investments
    • Guardian Flight Inc., Wyoming
    • Bruce Haddenhorst
    • Sally Haid
    • Brian Hamilton
    • Brittany Hamilton
    • Krista Hamm
    • Janet Jochmann Harmon
    • Mari Daly Hasby
    • Maureen Hattervig
    • Sanford Health
    • Stuart & Norleen Healy
    • Lynn & Karen Heeren
    • Conice Kriss Hensley
    • Cris Hernandez
    • David Herrick
    • Hi Mountain Jerky, Inc.
    • High Plains Reflection
    • Margarie Hilbers
    • Sherry Hill
    • Hills of Grace
    • Historic Sheridan Inn
    • Sam & Robin Hoffmann
    • Holiday Inn
    • Billy Holder
    • Michael & Sharon Holsinger
    • Holy Name Catholic Church
    • Holy Trinity Church
    • Homemasters Roofing
    • Jack & Evelyn Horn
    • Jamie Horn
    • Hospital Pharmacy
    • Amory & Philippa Hubbard
    • David & Melissa Hubert
    • Phillip Huckins
    • Paul & Mae Huson
    • IBDCC, LLC
    • Icons and Rebels
    • Iron Outfitters
    • J & E Realty and Management
    • Java Moon
    • Jenny's Jewelry
    • C. Leroy & Inez Johnson
    • Elizabeth Johnson
    • Jessica Buckley
    • Jason Jones
    • Kevin & Christine Jones
    • Rod & Lynette Jost
    • Craig Kaeding
    • Kane Funeral Services LLC

    • Jeffrey & Cynthia Kessler
    • Muhammad Khan
    • June Ann Kibben
    • Mark & Tibbie Kinner
    • David & Donna Kinskey
    • John & Helen Knepper
    • Knights of Columbus - Wind River Council
    • Kosma Heating & Air Conditioning, Inc.
    • Brad & Patti Kremensek
    • Bruce & Donna Kuehne
    • Rossiter & Noami Langhorne
    • Kristina Laramore
    • Margaret M. Lauffer
    • Mark & Teresa Law
    • LDS Church
    • LDS Ward 1
    • Legacy Ministries, Inc.
    • Robert & LaDonna Leibrich
    • Kathryn Levi
    • Larry & Kimberley Ligocki
    • Tammy Long
    • Love Inc. of the Black Hills
    • Daniel & Merry Maguire
    • Marathon
    • Terrie Massie
    • Tarin Matthew
    • Shelley Mbonu
    • Kayleigh McConnell
    • Michael & Kathleen McNickle
    • Susan Meier
    • Merit Energy
    • Midtown Cafe
    • Donna Miller
    • Millstone Restaurant
    • Minerva's Restaurant - Rapid City
    • Ron & Renetta Mischke
    • Montana-Dakota Utilities Co.
    • Torrey & Karen Moody
    • Shawna Moos
    • Dianna Neal
    • Anne & Scott Nickerson Family Foundation
    • Jody Nipps
    • Charles & Suzanne Nissen
    • Titus Nixon
    • Mick Noel
    • NorthWestern Energy
    • Alexandra Oakes
    • Mary O'Dea
    • O'Dell Construction, Inc.
    • Our Redeemer Lutheran - Rapid City
    • Pavillion Community United Methodist Church
    • Peace Lutheran Church
    • Stephen & Megan Peak
    • Pella Bella
    • Trisha Pepin
    • Pepsi-Cola Seven-up Bottling CO-Riverton
    • Scott Peterson
    • Scott Peterson Motors
    • Philip & Sharon Plett
    • PO News
    • Presbyterian Women
    • Kem & Kim Price
    • Timothy Puskarich
    • Ranchester Community Church
    • Rapid City Children's Center
    • Rapid City Lodge 2 Fraternal Order of Police
    • Rapid City Regional Health
    • Real Life Christian Church
    • Mary Sue Redle
    • David Redmond
    • Todd & Heidi Richins
    • Riddles Jewelry
    • Rimrock Property Management LLC
    • Rise' Diamond
    • Riverton Christian Church
    • Robbins Dermatology
    • Lee Robertson
    • Mark Robertson
    • Martha Swatt-Robison
    • Rocky Mountain Discount Sports
    • Deanna Rohrer
    • Stacey L. Rosdahl
    • Colleen Rupp
    • Rural America Initiatives
    • Rushmore OBGYN
    • Russell Enterprises Inc.-Olson Towing
    • Kim Ryan
    • Kelsey Sakos
    • Kris & Chele Schamber
    • Micah Schmid
    • William & Claudia Schmid
    • Paul & Charlene Schuerman
    • David & Patricia Schultz
    • Homer A. & Mildred S. Scott Foundation
    • Set Free Church
    • Seven Up Ranch
    • Sheridan College
    • Sheridan Community Federal Credit Union
    • Sheridan Eyecare Center
    • Sheridan Manor
    • Sheridan Media
    • Sheridan Memorial Hospital
    • Sheridan Orthopedic
    • Sheridan SDA Church
    • Sheridan Wesleyan Church
    • Brad & Crystall Shuffield
    • Joy & Dave Shumway
    • Simon Contractors
    • Helen Sivret
    • Travis Sloan
    • Smokin' Hot Catering, LLC
    • South Canyon Lutheran Church
    • Spirit Driven Rider (CMA)
    • St Margaret's Catholic Church
    • St. Peter's Episcopal Church
    • St. Stephens Indian Mission
    • St. Therese Church
    • St. Therese the Little Flower
    • State of Wyoming - WYDOT
    • Molly Steel
    • James J. Stewart
    • Story Food Bank
    • Street Image
    • Sam & Hillary Summers
    • Sweet Surprises
    • Mary Teresin
    • The Clay Works
    • The Davis Funeral Home, Inc
    • The Rock Church
    • The Sandwich Shop
    • Ketel Thorstenson, LLP
    • Thrivent Financial for Lutherans
    • Krista Thumma
    • Ruth Tollakson
    • Scott Tomsovic
    • Trailhead Restaurant
    • Trinity Lutheran Church Women
    • Ruby Tuesday
    • Jim Tyra
    • Under Command Ministries, LLC
    • Bill & Mary Underriner
    • Unitarian Universalist Fellowship of Sheridan
    • United Methodist Church
    • United Way Worldwide
    • Up We Grow Consignment Sale
    • Vacutech
    • Vacuum Technologies
    • Valley Motor Honda
    • Isaiah Velarde
    • VFW Frontier Post 11453
    • John Vincent
    • Vincent & Vincent
    • Andrew & Bethany Walker
    • Judith Wallace
    • Eric & Clarissa Walsh
    • Washington University in St. Louis
    • Water Products & Solutions Inc
    • WAVI
    • Way of the Cross
    • Timothy & Rhona Webb
    • We Care Thrift Store
    • Kenneth Weber
    • Ashley Wentz
    • Western Dakota Insurors
    • Westminster Presbyerian Church MOPS - Rapid City
    • Carol Winchell
    • Wind River Hotel & Casino
    • Wind River Native Advocacy Center
    • Todhunter & Marjorie Windsor
    • Judy Winkelmann
    • Patricia M. Wolfe
    • Woods Trading Company
    • Wyoming Innovation, LLC
    • Wyoming Roofing & Supply LLC
    • Marcus & Diane York
    • Zion Lutheran Church & School - Rapid City

Cumulative cash donations from July 1, 2016 to June 30, 2017

Volunteers of America Northern Rockies has endeavored to acknowledge every financial gift. We apologize for any errors or omissions.